Total Quality Management (TQM) is a management philosophy and operating approach that aims to consistently exceed the current and future expectations of all stakeholders (i.e., customers, employees, shareholders and the community). TQM is based on continuous improvement in all processes, goods and services, as a result of the creative involvement of all stakeholders.
In today’s business world, quality management is a key competitive issue. The delivery of products and services that meet specifications and are “fit for purpose” has become a basic requirement of customers. However, customers increasingly want much more than basic quality. To meet these higher expectations there are tools, techniques and methodologies, which when integrated together are powerful drivers of organisational change. Total Quality Management (TQM) provides this integrated approach. When applied, with strong leadership support, TQM leads to continuous improvement in managements systems, processes, products and services, and results in delighted customers and stakeholders.
We have adopted the following pillar activities under the TQM umbrella covering all our Iron Ore Mining and processing areas in the beginning and this will continue to grow with multiple initiatives as they yield the desired results:
At IOG, we are at different levels of implementation of all these initiatives across various clusters. The subsequent chapters will provide detailed approach of each initiative with the roles of connected members. While total employee involvement is expected across all these initiatives, we focus on the preferred segment of our workforce for particular initiative. The details are listed below:
Though 5 S & other management systems (ISO 9001, ISO 14001 and OHSAS 18001) implementation are not mentioned in the pyramid above, but everybody in the organization is to be involved.